SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I recently purchased these sunglasses and let me tell you, they are fabulous! Not only do they have this timeless design that never goes out of style but also provide great protection against sunlight. The frame fits perfectly around my face without causing any discomfort or marks even after wearing them for hours at end. What really caught my eye was their unique vintage touch which adds an extra oomph to every outfit in my wardrobe. So pleased with this purchase!
Oh wow, what can I say about these amazing sunglasses? 😎 They scream sophistication with their vintage square shape and elegant design. When it comes to durability, these glasses don’t disappoint either – sturdy yet lightweight frames that can withstand daily use with ease while still remaining comfy on your face throughout the day! And did I mention how good looking these shades are? They truly add pizzazz to any ensemble making you stand out in crowds effortlessly.
These sunglasses are a classic! They have that vintage feel but still look modern. The fit is perfect and they're super comfortable. I'm really impressed with the quality too.
Absolutely love these glasses! 😍
I've been on the hunt for some vintage-style shades for ages now and finally found them in these beauties. Not only do they look great but also provide excellent sun protection.
Cool
These sunglasses are just what I needed to complete my summer wardrobe! The vintage square design gives an air of sophistication while offering full UV protection - can't ask for more than that!
superb 😎
If you want to make a fashion statement then these are your go-to sunnies! With their timeless appeal, they add instant coolness to any outfit 🕶️
I was pleasantly surprised when I received these sunglasses as a gift – didn’t expect them to be so stylish AND practical at the same time! Now it's hard imagining stepping out without them adorning my face.