SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This lantern has proven to be an absolute lifesaver during my outdoor escapades! It's full of features that make it a useful tool for any adventurer. One of the key elements is its hand crank feature, which completely eliminates the need for batteries. This means I can rely on it even in situations where power sources are scarce or non-existent. The convenience this provides cannot be overstated. There's no worry about running out of light in the middle of nowhere! This lantern also keeps me entertained during those long nights under the stars with its built-in radio feature. Whether I'm listening to music or catching up on news updates, having a source of entertainment at my fingertips makes time fly by and adds another layer of enjoyment to my wilderness experiences. But perhaps one of the most practical aspects is its ability to double as a USB charger. I never have to fret about my phone dying out on me just when I need it most. The design clearly reflects thoughtful consideration towards what an explorer might need while away from civilization. From personal experience, I can confidently say that it won’t disappoint you 👍🏼
absolutely love this gadget... solar power and hand crank are genius ideas no more fumbling around in the dark when camping also really handy that it has a usb charger built-in can't believe i ever camped without it.
This little gem is perfect for our family camping trips. The kids love using the LED light to read their books at night, while we relax listening to some AM/FM radio tunes. And with its ability to charge via solar or by cranking, we never run out of juice! A definite must-have for any camper. 😊
this lantern is just brilliant...
Genius! It even doubles as a USB charger so I'm always connected
Perfect👌
no more worries about batteries dying mid-trip with this lantern... love that i can also charge my phone from it
Brilliant 🙌🙌🙌
Ok
Just a good and smart device to make my life better and efficient in every corner, no matter where I am
Love it
The best camping buddy
🙌
Useful and reliable
It's a very good size, the light is very bright, the radio works perfectly, I have not tried the charger yet. Overall happy with the purchase.
I love it, it works well