SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First thing that caught my eye was the 2. inch display. It's like looking into a crystal clear pool of high-tech goodness! You'd think with such a large screen the text would be hard to read or something nope, it's smooth sailing all the way. Now, moving on to what really matters in any gadget - battery life. This bad boy has got some serious staying power! We're talking sunrise-to-sunset kind of longevity here even when you're giving it some heavy use throughout your day. Whether you're making calls, checking messages or tracking your steps during an intense workout session this watch keeps ticking without breaking a sweat. I've had my fair share of smartwatches in the past and they usually start showing signs of wear and tear after just a few weeks but not this one. It's still running as smoothly as the day I unboxed it which is seriously impressive! So if you ask me whether shelling out your hard-earned cash for this piece is worth it? Absolutely! No doubt about that mate! This watch isn't just good; it goes above and beyond what you'd expect from your everyday timepiece. It delivers on all fronts: design, functionality and durability are off-the-charts amazing!
my new go-to gadget perfect size screen, not too big or small. super quick responses to touch commands and the battery life? amazing! can't believe how much i rely on this thing now.
Love the large display and battery life, it's my new favorite gadget!
just wow ❤️
The large 2-inch display of this watch really stands out. It’s crystal clear even under bright sunlight which is great when I'm running outdoors 🏃♂️🌞 . Battery life also impresses me as it easily lasts throughout my busy days
Clear screen, quick touch response - this watch is a total win!
Good quality
i'm amazed 👌battery seems to last forever...touch response is lightning fast...and that sizable screen ❤️it feels like everything I need is right there on my wrist
I've been using this watch for several weeks now and it hasn't disappointed me yet - worth every penny indeed! Love how easy it is to read with its display
This watch is my new best friend! 👍
cool
This smartwatch has made my daily routine so much easier. Love it!
The display is perfect! It's so easy to navigate.
This gadget has quickly become my favorite accessory! User-friendly, intuitive interface coupled with a large screen makes navigation effortless while still keeping a sleek design that doesn’t feel bulky at all on my wrist.
perfect! ❤️
Super impressed with the battery life, lasts all day without fail!
touch response is quick