SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This lamp has truly been a phenomenal addition to our family's camping adventures. Its convenience and portability have made it an invaluable asset during our trips, ensuring that we always have ample light at our disposal whenever the need arises. It is compact enough to be packed away easily with other camping gear, yet powerful enough to illuminate a sizable area around us. The design of this lamp is also another factor that contributes significantly towards its appeal. The old-fashioned aesthetic gives it an antique charm that never fails to attract attention and start conversations among friends and fellow campers alike. This vintage look adds a touch of nostalgia which enhances the overall outdoor experience, making each adventure even more memorable. The brightness it provides is testament to this fact - proving itself as not just visually appealing but functionally impressive as well! Whether we're setting up tents in dwindling daylight or cooking meals under starry skies after sundown, this practical piece of equipment helps ensure safety by providing clear visibility at all times. I can confidently say that bringing along this portable yet robustly built lamp has greatly enhanced the quality and enjoyment level of our family outings into nature’s embrace. It's definitely one purchase decision I wouldn't hesitate recommending anyone planning their own outdoor adventures!
As an avid camper who appreciates a touch of vintage charm, I've found this kerosene lamp to be just what needed! Lightweight but sturdy enough for outdoor use – definitely worth every penny!
Highly recommended! 🌟
My husband gave me this lovely vintage style lamp as a gift before our recent camping trip...and let me tell you how much I adore it! We had no issues lighting up our campsite plus it added such charm to our setup.
A must-have for all outdoor enthusiasts 👌
I was skeptical at first about purchasing this product but boy am I glad that I did! Not only does it provide excellent illumination during those dark nights out in nature but also serves as an eye-catching piece of decor when not in use.
This oil lantern brings back memories of childhood summer vacations spent at grandma's country house...it functions perfectly well providing us with sufficient light during night time cookouts or late-night storytelling sessions by the fire pit 🔥
I've had this kerosene lamp for a few weeks now and it's been a game changer. It's easy to use, portable, and gives off an amazing amount of light! Plus, the vintage look is just so cool.
I was pleasantly surprised by how well made this product is...it’s sturdy yet lightweight enough to carry around easily during hikes or treks. The warm glow emitted by the lamp creates such a soothing ambiance...just what one needs after an exhausting day outdoors 🌳🏕️