SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This sun-deflecting sanctuary is an indispensable part of any parent's travel kit, offering a much-needed respite from the harsh rays of the sun. The product boasts a design that is ultra-lightweight, making it easy to transport and set up wherever you go. This feature alone makes it stand out in its category, but what truly sets this product apart is its integrated mini aquatic play zone. The mini aquatic play zone is simply extraordinary - a unique feature that adds an element of fun while serving as a refreshing escape from the heat for your little ones. It allows children to engage in water-based activities safely under supervision, turning any beach or outdoor setting into their personal playground. Moreover, the convenience offered by this two-in-one package cannot be overstated. Having both a cool shaded area and small splash pad bundled together saves parents from lugging around multiple items when planning for outdoor outings with their children. This ingenious combination speaks volumes about the thoughtful design process behind this product. This sun-deflecting sanctuary not only enhances your beach experience but also prioritizes safety – another reason why it comes highly recommended for families with young kids. It provides parents peace of mind knowing their children are protected from harmful UV rays while still being able to enjoy their time outdoors.
The convenience of having a shaded area and a tiny wading spot in one easy-to-carry package is absolutely brilliant. Highly recommended!
This sunlight-safe refuge is an indispensable part of any parent's travel arsenal. Its ultralight design and embedded miniature wading spot are nothing short of remarkable! The cleverness involved in providing both a shady spot and a pint-sized paddling space within one easy-to-transport bundle deserves applause—it’s truly ingenious.
Sun-shielding haven for all!
The product under review is an exceptional travel companion that not only serves its purpose but also goes beyond the call of duty to ensure your toddler's safety and enjoyment. The peace of mind it imparts, knowing that your little one is well-protected from harmful UV radiation cannot be overstated, especially when you're out enjoying some quality family time in the sun. This ingeniously crafted item takes a unique approach towards combining solar defense with marine merriment. It does so successfully by ensuring that while your child relishes their fun-filled moments in the mini water zone, they are simultaneously shielded against any potential harm from sunlight exposure. This innovative blend of protection and entertainment makes this product a must-have for all parents who want to make seaside outings much more pleasurable for their youngest family members. Despite its compact nature which makes it easy to carry around during travels, this product does not compromise on functionality or efficiency. Its design ensures maximum coverage against UV rays while still providing enough space for toddlers to enjoy themselves safely within its confines. This thoughtful balance between size and function adds further appeal to the overall utility of this product.
This sun-safe haven is an essential addition for every parent's travel gear. Its feather-light structure and built-in tiny water play area are nothing short of amazingli>
A fantastic travel accessory that provides reassurance knowing your little one is shielded from harmful UV light while having some fun in the mini splash zone.
This sun-shielding haven is a must-have for all parents. Its lightweight design and built-in mini pool are simply fantastic.
Compact and lightweight, though the material feels a bit thin. Keeps the sun off well enough.
A brilliant travel partner that offers tranquility knowing your toddler is shielded from harmful UV light while relishing some fun in the mini water zone. Despite its compact nature, this ingeniously crafted item combines sun defense and water entertainment, making seaside outings much more pleasurable for our youngest family members. This product gets my utmost endorsement!
Functional for sun protection; the built-in water feature is a nice touch but can leak if not careful.
The ingenuity of providing a cool, shaded spot and a miniature paddling space within one simple-to-transport bundle is pure genius. It comes with my highest recommendation!
Compact yet spacious innovation.
This sun-deflecting sanctuary is an absolute necessity for every parent. Its featherweight construction and integrated tiny aquatic play zone are simply extraordinary. The convenience of having a cool, shaded area alongside a small splash pad in one simple-to-carry package is pure brilliance. It's highly recommended for those who want to make beach trips more enjoyable while ensuring the safety of their little ones.
Easy to set up, but smaller than anticipated. Adequate shade for infants, decent for short beach visits
Convenience in one package.
What an incredible travel adjunct that imparts peace of mind as you know your youngster is protected from damaging UV radiation whilst enjoying some frolicking fun in the mini aqua park area! In spite of its minimalistic size, this smartly designed equipment unites solar protection with marine merriment, augmenting beach expeditions for our smallest loved ones—certainly worth recommending!
Travel companion offers peace.