SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This backpack has become my go-to for everything from work to weekend getaways. The multiple compartments make it super easy to stay organized, and I love the dedicated laptop sleeve that keeps my tech safe. The water-resistant material is a lifesaver when I'm caught in unexpected rain showers 🌧️ One of my favorite features is the hidden pocket at the back – perfect for keeping valuables secure while traveling. The straps are incredibly comfortable, even when I've packed it full. Plus, it's stylish enough to take anywhere without looking too bulky or out of place. Honestly, this bag exceeded all my expectations!
Perfect for travel and daily use. Love the hidden pockets! 🕵️♂️
this backpack is the real deal! i've been using it for my commute and weekend adventures, and it's got so many pockets to keep everything organized. love how comfy the straps are, even when it's fully loaded. plus, it looks sleek 🖤 definitely worth every penny!
Perfect
Super comfy straps, fits everything I need. Highly recommend!
Amazing quality, stylish design. My new favorite backpack.
ok
Durable material and lots of compartments. Great buy 💼
Absolutely love this bag! Perfect size for weekend trips or just heading to the gym. Durable material and sleek design make it a must.
I'm absolutely thrilled with this travel bag! It has a spot for literally everything - laptop, water bottle, clothes... you name it. The material feels durable yet lightweight. I took it on a hiking trip last month and was amazed at how much stuff I could pack in without feeling weighed down.
I took this backpack on a hiking trip and was amazed at how much I could fit in it without feeling weighed down. Great quality and very practical!
The USB port feature is super handy for charging on-the-go 📱
I've been using this backpack daily for a few months now and it's honestly amazing! It fits everything I need: gym clothes, lunchbox, books... you name it! What really stands out is how well-thought-out the design is - there's even a USB port so I can charge on-the-go which is super handy 📱 The quality feels top-notch; zippers run smoothly and fabric seems durable yet lightweight. It’s also surprisingly comfy with padded shoulder straps that don’t dig into your skin even after hours of wear 🙌 Whether I'm heading to class or going on an adventure over the weekend this bag never lets me down
Amazing
This backpack is a lifesaver for my daily commute. The multiple compartments keep everything organized, and the padded straps are super comfy. Plus, it looks stylish enough to take anywhere!
I’m obsessed with this bag! Super versatile - great for work or play. Tons of compartments make organizing easy peasy; no more digging around trying to find stuff 🙌 Also really appreciate the padded section that keeps my laptop safe during travel
This bag is a lifesaver on trips, so much space!
recommend