SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, these grips are totally the bomb! They're exactly what my ride was missing. I mean, they've got this comfortable feel to them that's just so right. You know when grip something and it just feels like a perfect fit? That's how these babies feel in your hands! And let me tell you about their durability - they're built like a tank! It doesn't matter if you're out on the every day or just an occasional rider; these things will last. They can take whatever you throw at them without even showing signs of wear and tear. But what really sets them apart is how they handle rough rides. If you've ever ridden on some gnarly trails, then you know how much of a beating your hands can take from all those jolts and vibrations. Well, with these grips, those days are long gone. These bad boys do an amazing job at absorbing shocks and reducing vibration which makes for a smoother ride overall. So no more sore hands after hitting those bumpy tracks – instead, it'll be smooth sailing all the way! And did I mention that installing them is as easy as pie? No need to fuss around with complicated instructions or tools - they slide right onto the handlebars like butter on warm toast. So yeah man, if there’s one thing I could recommend to any bike enthusiast out there looking for ways to improve their riding experience then it would definitely be these grips! Trust me; once you try 'em out yourself, there's no going back!
🚵♀️ Super happy with these handlebar grips! Comfy for long rides and easy to install. Would buy again in a heartbeat.
didn't think much about my bike'sbars until i got these rubber grips - wow, what a difference! less hand fatigue after riding now.
I'm loving how secure these feel when I'm out biking on the mountains. The quality is top-notch and they provide excellent grip even in wet conditions 👌
these rubber grips have been a revelation for me - no more blisters or discomfort during my weekend mountain biking trips.
A+ product! These handlebar grips offer an impressive blend of comfort and durability that has significantly improved my biking experience.