SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, these earphones are straight up like a dream come true. I mean, they're just amazing! sound quality? Crystal clear. It's so pure and sharp that you can hear every single note of your favorite jam without any distortion. You know what it feels like? It's as the musicians are right there in the room with you, live. And then comes the connectivity part - absolute breeze! No complicated instructions or fussy cables to deal with. Just turn them on and boom! They pair up instantly with your device. Easy peasy lemon squeezy. But till I tell ya about their battery life - it's insane! These babies last all day long without needing a recharge. Whether you're commuting to work, hitting the gym or just chilling at home, they've got enough juice to keep going through it all. And let me tell ya something else – once you get used to this level of convenience and quality, there’s no going back mate - nothing else will ever measure up again! So do yourself a favor – grab one of these bad boys ASAP!
🎵💖 Love these wireless beauties! No more tangled wires or lost earbuds. The fit is perfect, stays in during workouts and the sound quality is top-notch!
Works
I've tried many bluetooth earphones but none of them can compare to these ones. They're comfortable to wear, have an impressive range and the audio quality is simply amazing.
Well, let me tell you about these bad boys! First off, the freedom from cords is like a breath of fresh air. You know how it is with traditional headphones - always tangled up or getting caught on something. With these ones though? Not a single cord in sight to trip you up. It's an absolute game changer! Moving on to the weight - or should I say lack thereof? These things are so light as a feather that sometimes I even forget they're nestled in my ears. That's right! They're super comfortable and don give you that earache other brands can after wearing them for too long. But hey, let's talk about what really matters here: the sound quality. And oh boy, does it deliver! Especially when we get down to the bass; it’s just out of this world awesome! Like seriously, your favorite tunes will have never sounded better than through these babies. The bass doesn't just thump; it roars into life making every beat pulsate with energy and vibrancy. Whether you’re jamming out to some heavy metal or chilling with smooth jazz, this thing handles all genres with finesse and style. So if you ask me again why I'm so hyped about these headphones – well matey...it’s pretty simple: no pesky cables tying me down, feather-light comfort for hours on end and last but definitely not least – killer sound quality especially when cranking up those low notes! Without using any fancy words or cliches – they're simply amazing!!!
great
Their noise canceling feature has been a lifesaver while working from home with kids around. Plus, their comfort level makes it feel like I'm not wearing anything at all.
I gotta tell you, these babies are by far my absolute favorite headphones. I mean, they just hit different! What really gets me is how lightning fast they connect to both my phone and laptop. It's like the blink an eye - boom! Connected! No fussing around with settings or waiting for that annoying pairing process; it's all smooth sailing from the get-go. And let's talk about the sound clarity because honestly, it deserves its own standing ovation. You know when you're listening to your go-to jam and suddenly you hear a background instrument or vocal harmony that you've never noticed before? That’s exactly what happens every time I use them. It’s like having a front-row seat at a live concert right in your living room! But wait, there's more. They didn't skimp on style either – no sirree Bob! The design is sleek and modern but not too flashy. It has this understated cool vibe going on which I absolutely adore. They look so good that even when I’m not using them, sometimes I wear them as an accessory – yeah they’re THAT stylish! So if you ask me why these headphones are my favs: quick connectivity + crystal clear sound + killer design = headphone heaven! Seriously though, once you try 'em out yourself, trust me - there'll be no turning back.
perf, works good, my fav color!
good quality
Purchased this pair after reading multiple reviews online and boy did they live up to expectations! Excellent battery life coupled with superior audio performance makes them worth every penny spent.
i've never been happier with any other purchase than i am with these wireless earphones..they're incredibly lightweight yet sturdy..the connection speed leaves nothing to be desired either..simply fantastic!
Fantastic product overall. From its sleek design that fits snugly in your ears without causing discomfort over prolonged use, down to its excellent sound reproduction capabilities; there's nothing not to love about these wireless earphones.
recommend