SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this for my cat in the hopes that he would sleep on/in it and also use it as a scratching post. After a little exploration (assisted with some cat treats) he likes using it for his daily naps, however he doesn't seem to really like using it as a scratching post at all, so I can't really comment on its lasting power as a scratching post. Putting this together is pretty simple and most of your time will be spent finding and retrieving the specific pieces needed for a piece. Even with my boyfriend assisting this took us about twenty minutes to set up. All of the pieces are included, which was also pretty handy. Overall I'm very pleased with this. My cat is pretty happy with it and it's a big deal for me. I definitely don't regret purchasing this.
I spent some time doing research to buy a durable cat tower and I feel happy with the choice I made. Instructions were easy to follow and I was able to mount it with no issues. The cat tower seems steady and strong. One important consideration for me was that it had a hammock, as my cat loves one she already has. This one is very well built. Another consideration was that the supporting posts were mostly covered with rope (instead of fabric) which is great for scratching. My kittie loved her new condo and immediately jumped in with curiosity to see what was it about. Definitely recommend this product!
This is a great cat tree. It's sturdy, well made, plushy (no weird carpeting) and my cat can navigate it very well. Many cat trees, especially the large sprawling ones, are actually designed for kittens and small cats. This cat tree can handle larger cats, maybe not jumbo cats, but larger adult cats are not a problem. My cat loved this tree immediately, he climbed into the little house and fell asleep. Since then he has explored and always seems to have a different favorite perch. We like this tree so much I ordered another one for the upstairs level. The tree is easy to put together, it comes with very clear diagram instructions. Highly recommended!
Sturdy, sound, and will probably last a good amount of years. The hammock is amazing!
Absolutely loves it! It is sturdy, which I believe is the main reason why my cat actually enjoys this one over my previous cat tower. Highly recommend!
Highly recommend!! Definitely worth the money!!
It was really easy to put together and the instructions we’re easy to read. Overall, I am satisfied.
Love it easy to put together,materials very soft.
Bought this a month ago for our two spoiled kittens who are around 6 months old. They love it! It's soft and has lots of perches for them to climb to and pounce from.
Both my cats love this tree and sleep / play on it. Its sturdy and doesn't wobble.
This is a really great Cat Condo. I have four cats and they all use it. Many mornings my husband wakes up and our black kitty is sleeping in the hammock part, one of our orange kitties is in the house and one kitty is laying on the top perch. I purposely bought this condo because it has a hammock.All my cats have layed in it, but it is a favorite of my black kitty, he isn't fond of climbing. All the cats use the scratching posts.
My boy really does love this tree, for napping, playing and exploring, and we are happy with the purchase! Highly recommend! 👍🏼
This product was very easy to put together, and our kitten loved it from the beginning! Assembly was easy using the directions. We are super impressed with this product! It is sturdy and the material covering it is super soft, and the beds are super plushy. Our kitten loves sleeping in the hammock and the perches and loves going inside the covered “cat condo” too.
So far so good and we have 3 very happy kitties!
I personally love the cat tree for its size & design, but unfortunately my cats are not as fond of it. They regularly use the cat tree scratching posts, but don't particularly like the 2 beds at the top or the hammock
Very sturdy easy to out together and most importantly, my cats love it!
I have been looking for a cat tree that has platforms suitable for my cats to lay or sleep on, and was pleased with this one. The assembly instructions were clear and easy to follow. I also appreciate the wide base of the tree, which gives the whole structure stability.
My three cats adored it so much that the cushions wore out. I am planning to buy the "same" one, in a different color that matches my decor.
This is my second time buying this. My cats love it
I purchased this for my cat in the hopes that he would sleep on/in it and also use it as a scratching post. After a little exploration (assisted with some cat treats) he likes using it for his daily naps, however he doesn't seem to really like using it as a scratching post at all, so I can't really comment on its lasting power as a scratching post.
This was very easy to assemble and is very sturdy!