SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely adore this smart feeder! It has truly been a game-changer when it comes to feeding my beloved feline companion, particularly during those times when I'm not at home. This ingenious device takes away all the stress and worry that used to come with leaving my cat alone for extended periods of time. Now, I can rest knowing that she will be fed on schedule, even if I'm not there in person to do it. The ease of programming is another standout feature of this smart feeder. With its user-friendly interface and intuitive controls, setting up meal schedules is a breeze โ no complicated instructions or technical know-how needed! All it takes are a few simple steps and voila โ your pet's feeding routine is all set up and ready to go. As an animal lover who often juggles various commitments outside home, having such a reliable tool like this smart feeder has been nothing short of amazing. It simplifies life for both me and my four-legged friend by ensuring her meals are timely regardless of whether I'm around or not - which makes us both very happy indeed! ๐ฑ๐
so happy with this purchase, it's a lifesaver for those busy days when i can't be for kitty's meal times.
This automatic feeder is simply amazing! My fussy eater has taken to it surprisingly well, and now I donโt have to worry about her missing meals anymore! Totally recommend it, just try
wow just wow ๐ best thing ever invented.
The WiFi feature on this cat feeder is fantastic! Makes remote feeding so easy and convenient. Two thumbs up ๐๐
this device has been a great help in managing my catโs diet, super easy to use too - highly recommend!