SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Before snagging this beauty, my mornings were an absolute nightmare. It was like playing a never-ending game of hide seek with my mascara and lipstick. You know the drill: rummaging through piles upon piles of cluttered just to find that one item you need? Yeah, not fun at all. But now? Boy oh boy, it's as easy pie to locate any piece of makeup in seconds flat because everything has its place - no more chaotic messes! This bag seriously takes the cake when it comes to organization; it's mind-blowing how much simpler my life has become since welcoming this bad boy into the picture. And let me just say - finding what I need when rushing out the door for work or getting ready for a night on the town is now a walk in the park instead of an epic journey through mountains of eyeshadows and lip liners. So yeah, if you're tired of wasting precious time each day hunting down your favorite blush or eyeliner among heaps and heaps of other stuff then trust me on this one - get yourself one these bags pronto! My morning routine has gone from stress-filled chaos to smooth sailing thanks to this little gem right here. So go ahead folks; do yourselves a favor and check out this lifesaver β believe me when I say it will revolutionize your daily grind! π
this little gem has made such a difference in my morning routine. I can quickly grab what I need and go.
I was skeptical at first, but this pillow-like case keeps everything organized and protected. My cosmetics have never been better cared for! ππ π»
A major step up from my old makeup bag! This one is not only stylish, it's practical too. The softness cradles all of my items, preventing any damage or breakage.
itβs super compact yet surprisingly spacious inside... perfect for travel πβοΈ
Everything stays put and doesn't jostle around.
love how it opens flat so you can see all your stuff at once no digging around anymore π
nice looking