SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a plush toy that could serve as both an adorable addition to my room and a comforting companion during those lazy afternoons. This furry ball pillow has exceeded all my expectations! It's incredibly soft, fluffy, and just the right size to cuddle with. The texture is so soothing; it feels like you're hugging a cloud. Plus, its cute design adds such charm to any space it occupies. I often find myself reaching out for this plushie whenever I'm watching TV or reading - it's just that comforting! Overall, this purchase has brought me much joy and comfort.
⭐⭐⭐⭐⭐ this plush toy is everything i hoped for. so soft, fluffy and cute! it's the perfect cuddle buddy after a long day.
This furry ball pillow has been a wonderful addition to my living space. Its unique design adds a touch of whimsy while its cuddly nature provides comfort when needed most. Whether I'm reading, watching TV, or simply relaxing, it's always by my side providing warmth and coziness. A truly delightful find!
Absolutely love my new furry friend! It's not only adorable but also incredibly comfortable to snuggle with. A true delight in every sense!
Superb
I recently purchased this plush toy and it's quickly become a favorite in our household. The soft, fluffy texture is perfect for snuggling during movie nights or just lounging around the house. It's not only incredibly but also brings an adorable aesthetic to any room! Really satisfied with my purchase.
This plush toy is amazingly soft and cuddly. Perfect for any age!
When I first saw this furry ball pillow online, I was immediately drawn in by its unique and charming design. Upon receiving it though, I realized that its appeal goes beyond just aesthetics - it's also one of the most comfortable pillows I've ever owned! Whether used as a headrest during movie nights or hugged tightly while sleeping at night, this plushie never fails to provide warmth and coziness. Its softness is simply unmatched – every touch feels like sinking into marshmallows! Additionally, having such an adorable item around instantly brightens up my mood no matter how stressful the day gets. Truly worth every penny!
Adorable and comfortable, this furry ball pillow has quickly become my favorite.