SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Transform your culinary adventures with this ingenious microgreens sprouter. Whether you're a health-conscious foodie or an avid gardener, this tray offers an effortless way to grow vibrant greens bursting with vitamins and minerals. The hydroponic setup ensures optimal growth conditions, resulting in robust flavors and nutrient-dense microgreens. With this convenient solution, you can add a delicious and nutritious touch to salads, sandwiches, and smoothies, all while enjoying the satisfaction of homegrown produce.
Absolutely thrilled with this sprouter tray! My microgreens are thriving like never before. Super easy to use and clean, highly recommended!
Elevate your indoor gardening experience with this hydroponic sprouter tray. Its user-friendly design makes growing microgreens a breeze, even for beginners. The tray's efficient system ensures optimal growth and nutrient absorption, resulting in vibrant and healthy microgreens. Enjoy a constant supply of fresh greens for salads, sandwiches, and smoothies with this convenient and innovative sprouting tray.
It may require some learning for optimal usage.
A must-have for any plant lover! The growth rate of my greens using this hydroponic tray is phenomenal. So happy with my purchase.
This hydroponic system is an absolute must-have for any plant aficionado! 😍 It's transformed how I grow microgreens at home – the growth rate is phenomenal. Couldn't be happier with this fantastic find!
Love this sprouter tray!
I'm genuinely thrilled by how well this sprouter tray works. My greens are thriving more than ever before and's super easy to clean too! If you love plants as much as I do, you'll be just as pleased with your purchase.
The system may not suit everyone's gardening preferences.
The sprouting tray offers an alternative way to grow greens indoors.
Super happy!
An impressive tool that has my indoor garden during cold months.
As an avid gardener, I'm impressed by how efficient this hydroponic is. It's perfect for indoor gardening during colder months.
This microgreens sprouter tray is a game-changer for home gardening enthusiasts. Its innovative design allows for easy and efficient sprouting of nutritious microgreens. The setup is simple yet effective, making it accessible to beginners and experienced gardeners alike. With this tray, you can enjoy fresh and healthy microgreens right from your kitchen, adding a burst of flavor and nutrients to your meals.
This hydroponic system is a must-have for plant lovers. Thrilled with my purchase!
Fantastic find!
My greens have never been healthier.