SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These earphones are an absolute delight! They're incredibly compact, yet they don't compromise on the sound quality. It's like each of my favorite songs has been fine-tuned to perfection - the bass is rich and deep, while the trebles crisp and clear. The comfort level is another major plus point; I can wear them all day without feeling any discomfort or irritation. Furthermore, the low latency feature ensures that there's no annoying lag between what I see on screen and what I hear, making these earphones perfect for watching movies or playing video games. And let's forget about Bluetooth 5.3 - it guarantees a stable connection with no interruptions whatsoever. Overall, these earphones offer an excellent audio experience in a small package.
These earphones have completely changed my music experience! The sound quality is just too good, it's like a mini concert in your ears. Plus, they're so tiny and comfortable, I can wear them all day without any discomfort. 🎶👌
Perfect for workouts with no lag or delay thanks to Bluetooth👏💪
Superb
Low latency? Check. Hifi Sound? Double check. These little guys are seriously impressive! They fit snugly in the ear and deliver sound that's crisp clear and full of depth.
Compact design, superior sound! These earphones are a joy to use. 🎧👍
i never thought i'd find such perfect earphones for my daily workouts but here we are! these are super compact yet powerful with their hifi sound not to mention the bluetooth 5.3 which ensures no lag or delay at all
small and comfy can wear them all day without any discomfort. 👍
highly recommend
wow just wow...these headphones provide an incredible listening experience 🎧
amazing sound
I've tried many headphones over the years but none have impressed me as much as these ones have! Despite being ultra-compact in size, they deliver high-quality audio that rivals even some of their larger counterparts. Every beat of music feels alive and vibrant thanks to their HiFi sound capabilities which makes listening to music an immersive experience unlike any other! In addition to this fantastic sound quality, they also boast low latency which means there’s no frustrating delay when watching videos or gaming – everything stays perfectly synced up just like it should be 👌🎮 Lastly but by no means leastly (is that even a word?), Bluetooth 5.3 connectivity ensures seamless pairing with devices without any annoying dropouts during use 💪 All things considered; these earbuds provide an exceptional listening experience!
Incredible audio experience in an ultra-compact package 😄
Comfortable and powerful
wow