SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These earphones are the best! The ANC feature is amazing, blocks out all the noise. Touchscreen control is so easy to use. 😍
The sound quality of these wireless earphones blew me away!
Bought these for my daily commute. Best decision ever. No more annoying chatter and I can easily control everything with a simple touch! 🎧
good quality
I'm a music lover and I've tried countless earphones over the years. The advanced ANC feature on these wireless earphones is absolutely top-tier. It blocks out all ambient noise, letting me immerse myself in my favorite tunes. What's more, the touchscreen control system is so user-friendly! No fumbling around for buttons or switches.
Hands down an excellent pair of ANC wireless earphones! Sound clarity? Check. Comfortable fit? Check. Easy touchscreen controls? Double check.
great anc feature and touchscreen control
As a frequent traveler, it's important to have reliable earphones that can cancel out background noises like airplane engines or chatty passengers. These wireless ANC earphones are perfect for that! They're comfortable to wear even on long flights the touchscreen controls make everything so much easier. ✈️🎧
I must say, the advanced ANC in these wireless earphones truly enhances my music experience while the touchscreen controls add convenience.
Super impressed with how well they block outside noise 👏Touchscreen makes switching songs or adjusting volume a breeze!
good earphones
These are by far the best wireless ANC headphones I've ever owned! Not only do they provide superior sound quality, but also effectively block unwanted ambient sounds which makes them ideal for office use too. Plus, navigating through songs and adjusting volume levels has never been easier thanks to its intuitive touchscreen control!
the battery life on this thing is extraordinary!!
these wireless anc headphones really live up to their hype... i was skeptical at first but after using them i am totally converted... they block out almost all outside noise and the sound quality is amazing... plus they're super easy to use with their touch screen controls
I use these every day during my workouts. They stay put and I don't hear anything but my music! 💪🎵