SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've got two energetic pups who seem determined destroy anything given them within minutes -- so naturally skeptical initially upon discovering such claims surrounding durability effectiveness behind these types products generally speaking… However must admit pleasantly surprised find contrary expectations proven wrong entirely case particular instance whereupon introducing each pup respective own version immediately took liking began gnashing vigorously thereafter consistently witnessing positive results firsthand terms reduced tartar cleaner mouths alike ultimately leading greater peace mind overall satisfaction end day !!
We have a very energetic dog who seem determined destroy anything given them within minutes--so naturally skeptical initially upon discovering such claims surrounding durability effectiveness behind these types products generally speaking… However must admit pleasantly surprised find contrary expectations proven wrong entirely case particular instance whereupon introducing pup respective own version immediately took liking began gnashing vigorously thereafter consistently witnessing positive results firsthand terms reduced tartar cleaner mouths alike ultimately leading greater peace mind overall satisfaction end day!!
My dog absolutely loves this toy! It's not only fun for him to chew on, but it also helps clean his teeth. I can see a noticeable difference in his breath and the whiteness of his teeth. Highly recommend!
I was initially skeptical about this toy's effectiveness, but it's exceeded all my expectations! My dog used to have noticeable plaque buildup and bad breath, but within weeks of using this product, there's been a visible improvement in both areas. He enjoys playing with it so much that he doesn't even realize he's cleaning his teeth at the same time!
This has been a game-changer our household. Our pup used to hate getting her teeth brushed, but now she looks forward to play with her new favorite toy. Her dental health has improved significantly.
🐶 This is the best thing I've ever bought for my dog! He spends hours chewing on it and it's really helped reduce plaque buildup on his teeth. Plus, he seems happier overall.
Perfect solution for dogs who don't like traditional brushing methods!
What an amazing product! It combines playtime with dental care which is perfect for my busy schedule. My dog enjoys every minute with it and I love seeing those pearly whites shine brighter each day.
Our Golden Retriever absolutely adores this product! We were struggling with keeping her teeth clean as she would never sit still for traditional brushing methods. Enter this wonderful invention—it's like magic in a stick form! Not only does she love playing with it (which means she's using it regularly), but we've also seen a marked improvement in her gum health and overall dental hygiene within just a few weeks of use. The material is tough yet gentle enough not to harm her gums, making it ideal even for dogs who are heavy chewers like ours.
My furry friend can't get enough of this toy. It's durable, effective, and keeps him entertained. His vet even noticed improvement during our last visit .
A must - have if you want your dog's oral hygiene taken care of without any fuss . The material is sturdy yet gentle on their gums .
I'm thrilled with how well this works ! Not only does my pooch enjoy playing with it , but I'm also noticing cleaner teeth after just two weeks !
I've tried numerous products to help with my Poodle's dental issues, but nothing worked as well as this toy. She absolutely loves it and chews on it daily. Her gums are healthier, her teeth are cleaner, and her breath is much fresher now. It's easy for her to hold onto and the material seems gentle yet effective at cleaning her teeth.
My dog loves it! It's great to see him having fun while also taking care of his teeth. Win-win!
This toy is fantastic! Easy to clean, and my dog's breath has never been fresher.
I can't say enough good things about this toy My Labrador, Max, has always been a bit resistant when it comes to brushing his teeth. We've tried various toothbrushes and dental chews, but nothing seemed to work effectively or keep him interested for long. This toy completely changed the game! From the moment I gave it to him, he was hooked. Even our vet commented on how much better his oral health looked during our last visit! It's durable too; despite Max's aggressive chewing habits, it's held up remarkably well.
Both Rusty & I couldn't be happier knowing that every session spent gnawing away happily helps maintain healthier smiles without any extra effort required from us humans whatsoever anymore!
I love that it keeps entertained while also taking care of his teeth!
This toy has been a fantastic addition to our dog's routine.
Our German Shepherd has always been resistant traditional brushing methods , so finding something effective alternative was crucial us . Since introducing into routine few weeks ago noticed significant improvements both appearance feel mouth overall demeanor happier healthier too ! Highly recommend anyone struggling similar challenges .
Highly recommend anyone facing similar struggles .
I have a very picky Shih Tzu named Bella, and getting her to tolerate any kind of dental care has always been a challenge. We’ve tried various toothbrushes, gels, and even professional cleanings but nothing seemed to work long-term. Then we discovered this amazing toy! Over the past few months, I've noticed an incredible improvement in her oral health—less plaque buildup and significantly fresher breath.
My dog loves this toy! It's perfect for keeping his teeth clean and his breath fresh. Highly recommend!
This is a fantastic product! My pup enjoys chewing on it, and I've noticed less plaque buildup.
My dog loves this toy! It's perfect for keeping his teeth clean and his breath fresh. Highly recommend!
Great investment ! Our dog's dental health has improved dramatically since we started using this .