SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this sink, it’s a perfect match for my bathroom vibe.
Installing this sink was a breeze, the most straightforward job I've tackled. Fair warning, the instructions aren’t the best, so a bit of DIY know-how or a quick YouTube tutorial might be needed. Both the sink and faucet feel like top-notch quality - the faucet especially feels solid and durable. Super stoked about how this purchase turned out. A heads up though - noticed some reviews mentioning water spots. I found a little olive oil rubbed inside does wonders, been spot-free for two months now.
It's exactly what we needed. Installation was straightforward, and it's solid for the price point.
The aesthetic appeal it brings to my bathroom is just what I was hoping for. Its sleek lines and modern design have completely transformed the space, giving it a fresh and updated look. The quality is palpable, reassuring me that this was a wise investment for my home. It’s not only a functional piece but also a statement one that draws compliments from guests. The way this sink has blended with the existing decor and enhanced the overall ambiance is truly remarkable. It’s one of those changes that has a big impact, making the bathroom feel more luxurious and inviting.
Swapping out my old sink for this was a game-changer, perfectly covering the old sink's gap. It was the fix I needed to keep my cabinet and give my RV’s look a refresh. Totally happy with it.
Honestly, didn’t expect to be blown away by this sink and all the parts that came with it at such an affordable price. The sink feels super sturdy - guessing it's cast iron - and I'm all about it. It's been great for my small countertop.
Totally love this sink for our RV makeover, almost thought it was too big but it fits!
Snagged this for a budget-friendly refresh in our hallway bath. It looks amazing on our butcher board counter.
I've been on the hunt for the perfect addition to my bathroom renovation for what feels like forever. I wanted something that wasn't just functional but also had a touch of elegance and style to elevate the entire space. After scrolling through countless options and reading dozens of reviews, I stumbled upon this sink and it was like hitting the jackpot. It's not just any sink; it's the exact piece I envisioned when I started planning the renovation. The size, the shape, the material – everything about it screams quality and aesthetic appeal. It blends seamlessly with the rest of my bathroom decor, creating a cohesive and inviting look. The installation process was surprisingly straightforward, which was a huge relief. It's not often you find a product that meets all your expectations right out of the box. Every time I walk into my bathroom now, I can't help but feel a sense of satisfaction seeing this sink. It's the centerpiece that pulls everything together. I've already received numerous compliments from friends and family on how it looks, and I've been more than happy to recommend it to others. This sink has truly been a game-changer for my bathroom renovation project.
It’s stunningly elegant. Just love looking at it.
Turned out even better than expected, really nice and definitely a repurchase for me.
Got two of these sinks and faucets and they couldn’t be more perfect. Loving the look and functionality, plus they came very well packaged.
Really pleased with this sink and faucet combo, from looks to ease of installation. Initially thought I was missing parts for the faucet because of my thick countertop, but found the extension tube hidden right where I needed it. Great buy in terms of price and quality, fits my needs perfectly.
The installation process was smoother than I anticipated, and seeing the final result was truly satisfying. The sleek design of the sink adds a modern touch to my bathroom, while the faucet complements it perfectly, providing functionality with style. Its presence has elevated the overall ambiance of the space, making it feel more refined and inviting. The quality is evident in every aspect, from the flawless finish to the sturdy construction, ensuring it will stand up to daily use. Every time I step into my bathroom, I'm reminded of how much of a difference this addition has made, and I'm so grateful to my son for making it happen. It's not just a sink; it's a significant upgrade to my home.
This sink is incredible in person! Looks amazing in our bathroom, so glad we went for it.
Installed this in the guest bathroom and we’re so pleased with it.
Just a quick wipe down is all it takes to keep it looking stunning. It’s become the centerpiece of our guest bath, totally worth it and highly recommend.
The quality is really great.
Came in perfect condition, and if you know your way around sink and faucet installation, you’ll find this a breeze.
Grabbed two for our bathroom redo and they were here in no time. Installation was easy, though a tiny part of the sink plug broke but was an easy fix. They’ve been great to use so far!
Was a bit concerned after reading some reviews, but everything turned out perfect. Really happy with my buy.
Looks just as good as in the pictures and the faucet pairs with it perfectly. Highly recommend it.
Perfect choice for our bathroom redo. It’s got that classy, clean look.
This duo has completely transformed my space, adding a touch of luxury that was previously missing. The elegant design of both the sink and faucet complements the bathroom's aesthetics, making it feel like a spa retreat. What's impressive is the durability that comes with the high-quality materials used, promising years of use without any decline in appearance or functionality. The smooth water flow and precise temperature control of the faucet, paired with the solid, spacious basin of the sink, make for a practical yet sophisticated setup. I've received numerous compliments on the setup, and it's become a focal point of the bathroom. It's a pleasure to use daily, reinforcing my decision as a fantastic choice for my home.
Honestly the best, no complaints at all! Installation was a breeze. Perfect for our double vanity setup.
Gave my RV that modern update I was looking for. The offset faucet is a cool feature.
Immediately after installation, the impact was noticeable. The combination of the sink and faucet brought a level of sophistication and elegance to the space that was missing before. It's not just about the utility but also the aesthetics, and this set delivers on both fronts. The faucet's smooth operation and the sink's sturdy build quality are standout features, reflecting the thoughtful design and craftsmanship behind them. It's been a fantastic addition, enhancing the overall look and feel of the room, and making every use a pleasant experience. This purchase has truly been a game-changer, proving to be a smart investment in enhancing the functionality and style of the space.
Awesome value. The quality is there, though the drain was a bit of a puzzle to fit. Water tends to splash out due to the strong flow, a faucet diffuser could help. Nonetheless, it looks fantastic in my bathroom.
Totally worth the price! The sink is of nice quality, and the faucet’s working great. Always wanted a vessel sink and this one definitely delivered.
Did exactly what it was supposed to, would definitely buy from them again. Thanks!
The price point was on point and the quality surpassed my expectations.
As part of the office bathroom overhaul, finding a centerpiece that would catch the eye and elevate the space was key. This sink not only meets but exceeds those requirements. Its sleek, modern design has become a talking point among colleagues and clients alike, proving that even a bathroom can leave a lasting impression. The quality is evident, lending a sense of luxury to what is often an overlooked area. Installing it was straightforward, making the update less of a hassle than anticipated. It’s not just a functional piece; it adds a layer of sophistication and style to the office that’s appreciated by everyone who uses it.
Super happy with how it looks in my bathroom.
This sink is not only beautiful but also feels well made, and it didn’t break the bank.
The quality of this product is unbelievable! Don’t second guess, it’s gorgeous.
This sink and faucet set fit our design perfectly.
Absolutely beautiful and fits just right.
I was genuinely impressed with the entire setup right out of the box. The quality of both the sink and faucet exceeded my expectations, considering their price point. Installation was a breeze, which is a huge plus for someone like me who prefers to handle home improvements personally. The faucet, in particular, was an unexpected highlight - its design and functionality added a sophisticated touch to my bathroom. The solid construction of the sink reassures me that I made the right choice for durability and style.
Can’t beat the quality and stylish design of this product, highly recommend it!
Fits like a dream, and the price for the combo was a steal.
I'm absolutely thrilled with my recent purchase. From the moment I installed it, this sink has transformed the look and functionality of my bathroom. It's not only a visually stunning piece but also incredibly practical, making daily routines a breeze. The quality is apparent, with every detail designed to perfection, ensuring it stands the test of time. Friends and family have commented on its sleek design and how it enhances the overall feel of the space. It's rare to find a product that meets both aesthetic and practical needs so effortlessly, but this one does exactly that.
Exactly what I was searching for!
Super stylish, totally loving the look.
Ideal for smaller bathrooms.
Really nice piece.
Fits and looks exactly right for my project, just installed it. If you’re not tall, maybe don’t mount it on a tall vanity. The faucet’s a bit noisy with hot and cold water, could just be my water pressure though.
This addition made our bathroom. Definitely worth the spend.
Everything came quickly and was packed well. There was a bit of confusion over the faucet finish in the description, but it ended up being just what I wanted. No installation instructions included, but not an issue if you’ve done this before. Very pleased with this buy.
Looks amazing. You will notice water spots if you don't wipe it down, so if that's going to bug you, maybe consider something else. But I love it!
Blown away by the quality here. Was a bit of a gamble, but this sink and faucet combo turned out to be a fantastic buy. The faucet alone makes it worth it. Will definitely buy from this brand again.
It’s even more gorgeous in person. The matte black and the faucet & sink pop-up are just perfect. The sink is matte black, and the faucet has a bit of an oil-rubbed bronze look with tiny brass accents.
Really great sink.
Still need to sort the countertop but had to say how much I love this sink. It’s got a great depth.
Perfect match and easy to keep clean.
It looks just like the photo, would recommend.
Getting compliments left and right! This one’s a winner!