SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of saphyr.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of saphyr.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve been using this car charger for a few weeks now, and it’s honestly of the best purchases I’ve made in a long. My phone charges incredibly fast, even when I’m running multiple apps like GPS and music streaming at the same time. What really stands out is its ability to charge multiple devices simultaneously without any drop in speed or efficiency. On our last road trip, my partner and I were able to keep our phones, tablet, and portable speaker all charged up without any issues whatsoever. It’s compact enough that it doesn’t get in the way or clutter up my car's interior either which is a huge plus for me. If you're always on the go like we are this little gadget will make your life so much easier! Highly recommend giving it a try 😊
this charger is amazing! charges my phone super fast, even with the GPS on. no more low battery stress during long drives 🚗
The best part is its speed
Works like a charm! I can charge multiple devices at once without any down. Highly recommend!
quick charging every time 🔋
ok
This little gadget has made commuting so much easier my phone stays charged all day now 😊
Fast and reliable
i can't believe how much i love this car charger! it's such an underrated piece of tech but wow does it deliver every single time. no more stressing about low battery warnings during long drives; my phone goes from nearly dead to fully charged faster than i ever thought possible while still using gps navigation and playing music through bluetooth speakers simultaneously! also super handy for charging other gadgets like tablets and e-readers – perfect for keeping everyone entertained on family trips 🚌 it's small yet powerful design fits perfectly into my vehicle without taking up too much space highly recommended if you need reliable fast charging capabilities on-the-go!
charges quickly, very happy with it
Super